ELN vendor: "The Open Source stuff just works better"

Simon Coles is CTO of Amphora Research Systems (a company I do not know) and in the business of Electronic Lab Notebooks. I know nothing about their products but would like to propagate the statements he just made on Open Source in reply to a question on LinkedIn (btw, my LinkedIn account):

We use a lot of Open Source components in our products, and I know we’re not alone.

He also gives why they do so, quoting from the full arguments in his blog:

• The Open Source stuff just works better
• Support is better
• Licensing issues go away
• It is dramatically cheaper for our customers to deploy
• We have much more latitude in deployment options

I am not sure if this involves open source cheminformatics, but asked about that... the whole article is worth reading.